General

Q1: What is the Assembly Service?Our Assembly Service allows you to have your new e-bike professionally assembled by one of our dealers or a certified third-party provider. This service ensures...

The 14-day return policy allows you to return e-bike products within 14 days of receipt if you buy them through our official website, us.tenways.com. To initiate a return, please make sure...

Visit our 'Find a Store' page to locate a test ride location near you.

You can find the QR code on the down tube (the side facing the wheel) of the bike, then scan the code with the TENWAYS App to display the Bike...

Rider Points are reward tokens of the TENWAYS Loyalty Program, the Green Rider Club. You can get 1 Rider Point for every $1 spent, and every 100 Rider Points can be...

Our e-bikes can get serviced at most bike shops since most of the components can be found on the market.If you need help with the motor, battery, display, sensor, light,...

While the CGO600 is rather low-maintenance and does not require special attention, it' s definitely helpful to use our suggestions below to help keep your e-bike at its best. InspectionRegular...