You can earn Rider Points by shopping with us and engaging on social media. Points are awarded for actions like signing up, subscribing to our newsletter, placing orders, writing reviews, and interacting with our social media channels. Each activity helps you accumulate points, which can be redeemed at checkout for discounts and other benefits.

Once logged in, you will be able to apply your points directly during the checkout process.

You can apply up to 10,000 points per order, equivalent to $100.

Your Rider Points will expire after 12 months.

You can check your Rider Points balance by logging in your account at the top of this page.

Please contact our support team and provide your TENWAYS account details along with the actions you completed. We will address your request promptly and manually add the Rider Points you earned to your account within one week.

Rider Points may take some time to be added to your account, even when processed automatically. If points are awarded manually, we aim to complete this within one week.

Capture your most amazing moments with your TENWAYS e-bike, and share them publicly on Facebook/Instagram/Twitter/Pinterest, with the hashtag #tenwaysebike, #tenwaysmyways and #sharingiscaring and tag the official TENWAYS account. 500 Rider Points will be awarded, and a maximum of 1000 points can be earned per month.

Record your favorite moments creatively with your TENWAYS e-bike in a video, and post it publicly on YouTube with the hashtag #tenwaysebike, #tenwaysmyways and #sharingiscaring. Include "TENWAYS E-Bike" in the title and tag our official account so we won't miss out on your entry. 5000 Rider Points will be awarded, and a maximum of 5000 points can be earned per month.