Payment & Shipment

If you want to make changes to a placed order, please kindly contact us via support@tenways.com as soon as possible. Please note that an order modification is only possible before...

To ensure timely delivery of all the ordered products, sometimes we will send out accessories separately.For the CGO600 and CGO600 Pro: The rear rack will be sent separately, but need be...

If you could not make a successful payment, please kindly proceed with the following steps: 1. Check if your card has sufficient funds. 2. Check your internet connection, and refresh...

The net weight of the CGO800S (battery included) is 41.9 lbs.Full weight of the CGO800S (battery, pedals, mudguards, kickstand and rear carrier included) 50.7 lbs.

Please kindly contact us at support@tenways.com, and provide us with your order number and frame number. Our team will get back to you as soon as possible.

We accept all major credit cards, debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.